Returns & Refunds
At GFM Extensions, we take pride in offering high-quality hair extensions. Due to the nature of our products, all sales are final. However, we do offer refunds only if the product is defective.
1. Eligibility for Refunds
- Refunds are only issued for defective products.
- The item must be unused, in its original packaging, and returned within 3 days of purchase.
- We do not accept returns or refunds for change of mind, incorrect orders, or dissatisfaction with texture or length.
2. Return Process
- Contact Support: If you receive a defective item, reach out to our support team via our Contact Page within 3 days of purchase.
- Provide Proof: Send clear photos or videos of the defect for evaluation.
- Return Approval: If approved, we will provide return instructions. The item must be shipped back in its original condition.
- Refund Issuance: Once we receive and inspect the item, we will process the refund to the original payment method.
3. Important Notes
- Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.
- We are not liable for lost or damaged returns due to improper packaging or shipping delays.
- Unauthorized returns will not be accepted or refunded.
4. Contact Us
If you have any concerns about a defective product, please visit our Contact Page to get in touch with our support team.
By purchasing from GFM Extensions, you agree to this Return & Refund Policy.